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Accessibility Statement

Drug Preparation Premises

Accessibility Statement

Rêve Pharma Inc.

1. Statement of Organizational Commitment

Rêve Pharma Inc. is committed to providing an accessible environment for all clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services.

We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. We are committed to meeting the needs of persons with disabilities in a timely and integrative manner that respects their dignity and independence, and to ensuring that persons with disabilities receive equal opportunities.

Rêve Pharma Inc. respects and complies with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its associated regulations. We also recognize that our obligations under the AODA do not substitute or limit our obligations under the Ontario Human Rights Code or any other applicable law.

2. Accessible Customer Service

Rêve Pharma Inc. is committed to providing accessible customer service consistent with the principles of dignity, independence, integration, and equal opportunity. Specifically, we:

  • Allow customers with disabilities to access our goods, services, and facilities in their own way and at their own pace, provided doing so does not present a health or safety risk.
  • Use alternative methods of access where necessary to ensure customers with disabilities receive equivalent service.
  • Take individual accommodation needs into account when providing goods, services, and facilities.
  • Communicate in a manner that takes the customer’s disability into account.
  • Provide notice of any temporary disruption to services or facilities used by persons with disabilities, including the reason for the disruption, its anticipated duration, and a description of any alternative services or facilities available.

Assistive Devices

Customers with disabilities are welcome to use their own personal assistive devices while accessing our goods, services, or facilities. Where a device presents a health or safety concern, we will work with the individual to identify alternative reasonable measures.

Guide Dogs and Service Animals

Customers with disabilities who are accompanied by a guide dog or service animal are welcome on all premises open to the public. Where a service animal is excluded by law, Rêve Pharma Inc. will offer alternative means of access to goods and services.

Support Persons

A customer with a disability who is accompanied by a support person may have that support person present on our premises. Where confidential matters are to be discussed, consent will be obtained from the customer before any such information is shared in the presence of the support person.

3. Accessible Information and Communications

Rêve Pharma Inc. is committed to making information and communications accessible to persons with disabilities. Upon request, we provide or arrange for accessible formats and communication supports for individuals with disabilities.

This commitment includes, but is not limited to:

  • All publicly available information, including safety and emergency procedures.
  • Our feedback process and related documentation.
  • Information that is generally available to employees in the workplace.

Accessible formats and communication supports are provided in a timely manner and at no greater cost than the standard format. Requests are assessed in consultation with the individual to determine the most suitable format or support.

Please note that the following are exceptions to these standards: product labels and product information, information that is not technically convertible, and information that Rêve Pharma Inc. does not control through a contractual relationship. Where information is unconvertible, we will provide an explanation and a summary of the content.

Website Accessibility

Rêve Pharma Inc. is committed to making its public website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required under the Integrated Accessibility Standards Regulation.

A website accessibility audit and remediation is planned for Q2–Q3 2026, as set out in our Multi-Year Accessibility Plan. Where web content cannot be made fully accessible, we will provide the information in an accessible format upon request.

4. Accessible Employment

Rêve Pharma Inc. provides accessible employment practices in accordance with the AODA Integrated Accessibility Standards Regulation (IASR).

Recruitment and Hiring

Accommodation is available throughout the recruitment process. All job postings communicate the availability of accommodations. Applicants selected for an assessment or interview are advised that accommodations are available upon request, and successful applicants are informed of the company’s accommodation policies upon receiving an offer of employment.

Workplace Accommodation

Upon request, Rêve Pharma Inc. creates and documents individualized accommodation plans for employees with disabilities. These plans address accessible formats, communication supports, individualized emergency response information, and other required accommodations. Accommodation plans are consulted during performance management, career development, and redeployment processes.

Return-to-Work

Where an employee is absent due to a disability and requires accommodation to return to work, the company develops and documents individualized return-to-work procedures.

5. Accessible Design of Public Spaces

When constructing new or redeveloping public spaces, Rêve Pharma Inc. complies with the applicable requirements of the Integrated Accessibility Standards Regulation. This includes ensuring accessible off-street parking (where applicable), accessible service counters, fixed queuing guides, and waiting areas.

6. Multi-Year Accessibility Plan (2026–2030)

Rêve Pharma Inc. has implemented a multi-year accessibility plan outlining the company’s strategy to prevent and remove barriers.

Completed

  • Accessibility policies and multi-year accessibility plan implemented (2023).
  • Mandatory AODA and Ontario Human Rights Code training completed for all employees (2023).
  • Accessible recruitment and accommodation procedures established.
  • Accessible customer service standards implemented.
  • Feedback process made available for accessibility concerns.

2026 Focus Areas

  • Review and update all accessibility policies (Q1 2026).
  • Website accessibility audit and remediation (Q2–Q3 2026).
    • Completed May 2026
  • Workplace accessibility walkthrough and barrier review (Q3 2026).
  • Ongoing accessibility training for new hires and policy updates.
  • Accessibility compliance report filing by December 31, 2026.

7. Feedback and Contact Information

We welcome feedback on the accessibility of our goods, services, and facilities. Your comments help us identify barriers and improve our practices.

Feedback may be submitted by email, by telephone, or in person. We will acknowledge receipt of all feedback and respond in a timely manner.

The feedback process itself is available in accessible formats upon request, and we will work with the person making the request to provide the format that meets their needs.

Contact Information

Rêve Pharma Inc. — Human Resources
Email: feedback@revepharma.ca

We will respond to all accessibility requests and feedback in a timely manner. Accessible formats of this document are available upon request.

This statement is published in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation.

Next review: January 2027 | Rêve Pharma Inc.